Shipping and Returns
VIS Racing Sports, Inc. shall have the right at our sole discretion to refuse any attempt at an exchange, refund, or credit in the event that a product listed does not match the product received. Designs and styles of products are subject to change without notice.
All orders will be shipped via the most economical method chosen by Vis Racing Sports Inc.et ("VIS"). Unless otherwise specified by the customer prior to the date of shipment. UPS is the preferred method of shipping except in cases of oversized merchandise requiring the use of truck freight. No cancellation is allowed once the items have been shipped. If the package is refused upon delivery, customer will be charged the full amount less the total inbound and outbound shipping cost, plus 30% restocking fee.
VIS packs all merchandise carefully to prevent damage during shipping. Nevertheless, damage may occur occasionally in transit. All damage MUST be discovered at the time of delivery. Accept the merchandise and notate the damage and any irregularities (such as crushed, torn, or broken boxes) on the freight bill or receipt while the driver is there. You must retain all cartons, packing materials and damaged merchandise for the carrier's damage inspector to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. A signed receipt without any notation indemnifies the carrier as well as VIS from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must notified to carrier AND VIS within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is not negotiable. It is the amount that you paid. Repair cost is an arbitrary amount, which can be negotiated with the carrier in the event of disagreement. All disputes as to the settlement amount or manner should be addressed with the carrier. VIS under no circumstances shall be liable for the damaged merchandise or for subsequent settlement of the claim with the carrier. However, as a courtesy, we would be glad to help you in reaching an amicable settlement with the carrier in the event that you need assistance.
All fiberglass parts require installation fit before priming and painting. Such professional prep work is required for all fiberglass parts. Modification of part is required to ensure proper fitment. Do not expect this item to be a direct bolt on like the OEM parts. All hoods require professional installation. Adjustment of the latches, hooks, brackets are sometimes necessary. These are normal body work and installation steps for all products sold. These are NOT considered to be defective. Pictures are required to demonstrate true defect on products prior to return. See below for information on our return policy.
Special orders cannot be returned. There is no return for any parts that have been used, modified, painted, or installed. All returns must be approved by VIS prior to being returned. Return authorization will NOT be issued after 5 days of the receipt of the product(s) by the customer. Stock items must be returned to and received by VIS within 14 days of the original shipping date from VIS. A Return Requisition must be filled out completely prior for any return. Once the return is approved and a Return Authorization number (RMA Number) and RMA Label will be issued to the purchaser by VIS and it must be on the outside of the packages being returned. All packages will be refused without RMA number and RMA Label on the box without exception. All returned items must be in unused, unaltered, unpainted condition along with all the hardware, instruction, etc. that it came with originally. Include a copy of the original invoice with all returned merchandise. Full refund on the purchase price is given only for defective products or a wrong product sent due to our fault. (Damaged products are not considered defective and wrong products ordered by you are not considered wrong products sent due to our fault.) All other returns are either exchanged or credit issued and are subject to a 30% restocking fee on the purchase price excluding shipping and handling charges, which are not refundable. Upon receipt of the returned merchandise, VIS shall determine whether the product in question is defective. All returns regardless of the underlying reason must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the purchaser at their own expense. Shipping costs to and from the purchaser are not refundable. All returnable items must be carefully packed in original packaging or better if the original packaging is not in good condition. Purchaser is advised to insure the returned goods for their full value for their own protection; otherwise, neither VIS nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned merchandise that was damaged on the way back to VIS. In such case, the customer will have to claim against the carrier through which the merchandise was shipped.